eviivo’s channel manager boasts strong ease of use and revenue management, as shown in its positive score of 96% and 90% from users, respectively. This shows its focus on keeping the interface and usability at the top. There are windows for improvement undoubtedly, as a negative score of 88% and 47% in both marketing visibility and reporting analytics show.

Our Channel Manager Reviews You Can Trust 

As part of our review policy, we’d like to state that this review was conducted with the help of our AI analysis. We then parsed through the whole review, before we edited it for clarity.

Moreover, we’ve also reviewed with features in mind that we believe best give the overview of the channel manager; we’ve then rated the channel manager against them.

Here are our top parameters: 

Parameter | Positive | Negative | Ok

------ | ------ | ------ | ------

Ease of Use | 96% | 3% | 1%

Technical Reliability | 56% | 26% | 18%

Customer Support | 90% | 5% | 5%

Price | 63% | 37% | 0%

Operations Management | 77% | 21% | 2%

Integration | 77% | 16% | 7%

Revenue Management | 95% | 5% | 0%

Marketing Visibility | 13% | 88% | 0%

Reporting Analytics | 53% | 47% | 0%

So that’s about it. 

For a complete feature-by-feature review, read our detailed guide below.

Parameter 1: Ease of Use

| Positive | Negative | Ok  |

|----------|----------|-----|

| 95%  | 3%       | 2%  |‍

Positives: 

eviivo's channel manager gets the highest score here—a 96% positive score, indicating a convenient user-friendly interface. 

This high score suggests that the platform simplifies training and daily operations for staff, making it a preferred choice for hotels aiming to streamline their booking management. The ability to prevent overbooking and enhance reservation management through centralized control and auto room assignment is frequently mentioned, indicating a significant impact on operational efficiency.‍

Negatives: 

Despite its high ease of use score, eviivo faces some challenges, as seen from its 4% negative score. 

For one, it’s plagued by issues such as a non-intuitive interface for non-tech-savvy users. Secondly, there are also some difficulties managing large accommodations due to manual settings, which highlight areas for improvement. 

Moreover, the payment and checkout process is criticized for being lengthy, suggesting that simplifying these aspects could enhance user satisfaction.

Parameter 2: Technical Reliability 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 56%  | 26%      | 18% |‍

Positives:

eviivo's technical reliability receives a well-balanced 56% positive score. 

Its other strengths include automatically updating availability and rates, seamless integration with Stripe for online payments, and effective synchronization across all channels to prevent overbooking. To sum up, these features are crucial for reducing manual work and ensuring smooth operation, highlighting the platform's capability to maintain technical reliability.‍

Negatives: 

eviivo's technical reliability clearly has a lot of improvement; a significant 26% negative score along with an 18% vote for an OK performance demonstrate that Recurring system bugs, issues with managing multiple currencies, and prolonged downtimes without backup these are all significant concerns that need to be fixed. These technical challenges can cause operational disruptions and affect the user experience, indicating a need for eviivo to address these issues to improve reliability.

Parameter 3: Customer Support

| Positive | Negative | Ok  |

|----------|----------|-----|

| 90%  | 5%       | 5%  |‍

Positives: 

eviivo excels in customer support, with a 90% positive score. The support team is praised for being responsive, helpful, and attentive, offering quick and personalized responses. 

Then there’s also the availability of live chat and 24/7 support, along with proactive problem-solving—all highly valued by users. A strong commitment to boosting customer satisfaction is clearly visible in customer support, as seen in user reviews throughout. ‍

Negatives: 

Despite the high praise, there are ways things can improve here, too—as a 5% negative score shows. 

Issues such as the need for more direct phone support and support often redirecting to articles instead of providing direct assistance highlight areas for improvement. Slow response times are also mentioned by users, suggesting there’s some slack in customer support.

Parameter 4: Price

| Positive | Negative | Ok  |

|----------|----------|-----|

| 63%  | 37%      | 0%  |‍

Positives: 

A majority of users find eviivo's pricing to offer a good cost-to-value ratio, appreciating the increase in direct bookings, which offsets the product cost. 

While there are complaints about this price, too, the majority of users seem to be happy with the changes. ‍

Negatives: 

Users find the connection to payment gateways expensive and the rates not competitive for smaller properties; a significant 37% of them find a dissatisfactory in this department. 

Moevoer, the subscription cost is considered unreasonable by many, with extra costs for additional features viewed as unnecessary and not in favor of small and medium business owners.

Parameter 5: Operations Management

| Positive | Negative | Ok  |

|----------|----------|-----|

| 77%  | 21%      | 2%  |‍

Positives: 

A 77% positive score shows excellent operations management is a priority for eviivo. 

The centralized management of reservations, inventory, and billing—all neatly organized in a simple-to-use interface is a bargain for users. The system's scalability supports property growth, and its integration with OTAs helps sell more rooms. 

Automatic room assignments and effective guest experience management are also praised.‍

Negatives: 

Despite its strengths, eviivo's operations management system requires enhancements for handling customer history and room details. The housekeeping module and VAT integration need significant improvement, and the system's inability to maintain blocked dates for events is a noted issue.

Parameter 6: Integration 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 77%  | 16%      | 7%  |‍

Positives:

eviivo excels in integration, as demonstrated by its 77% positive score. Its effective integration with major booking platforms like Booking.com and Expedia, along with seamless payment processing through Stripe, are critical advantages, as proven by reviews from a slew of users. 

The well-documented API and robust connectivity with multiple channels increase visibility and facilitate more bookings for your hotel too.‍

Negatives: 

There are also obvious drawbacks, though. For one, the system's inability to consolidate guest folios for repeat guests and issues with the invoicing system's compliance in certain regions introduce hiccups for many users; a 16% negative review is a testament to that.

Similarly, weaknesses in the sales module and problems with PMS integration also lead to dissatisfaction among many users.

Parameter 7: Revenue Management 

| Positive | Negative | Ok  |

|----------|----------|-----|

| 95%  | 5%       | 0%  |‍

Positives: 

A 95% score means eviivo's revenue management is consistently seen as the best. 

Moreover, the platform contributes to a significant increase in RevPAR and continuously adds new features to enhance sales. Its tools for price management and efficient analysis of revenue statistics are the north star for many, with the provision of customizable websites to save on hosting fees.‍

Negatives: 

System issues causing overbooking and inadequate revenue report functions are minor concerns, with a 5% negative score. 

Then there’s also a lack of advanced features for competition monitoring and rate adjustments, along with misleading RevPAR and ADR metrics for properties with mixed accommodations, which are noted weaknesses.

Parameter 8: Marketing Visibility

| Positive | Negative | Ok  |

|----------|----------|-----|

| 12%  | 88%      | 0%  |‍

Positives: 

eviivo's marketing visibility has a long way to go, as its low positive score of 12% makes clear. 

The platform's connection with Google Hotels improves booking metrics through metasearch ads. Direct bookings are also facilitated through custom website creation, increasing property exposure, and similar measures.‍

Negatives: 

The system's aesthetics are considered outdated, and the guest communication module requires enhancement. 

Then there’s also the channel manager's struggle with synchronizing promotions across different channels and the lack of functionality to view competitive sets in one chart are significant issues.

It’s no wonder, then, that it receives an extreme 88% negative score. So if marketing visibility is your immediate concern, you might want to try something else. 

Parameter 9: Reporting Analytics

| Positive | Negative | Ok  |

|----------|----------|-----|

| 53%  | 47%      | 0%  |‍

Positives: 

eviivo's reporting analytics does okay, with a 53% positive score. The comprehensive reporting capabilities facilitate business decision-making, and the easy setup and accessibility of reports are valued. Reports are, unsurprisingly, a must-have to measure your performance, and ultimately, boost your bookings. 

It’s no wonder then that the user-friendly dashboard and variety of reports available for inventory and revenue management provide valuable insights for strategy building.‍

Negatives:

The graphical representation of property performance and the intuitiveness of reporting tools are areas for improvement. 

For example, financial reports' integration and the lack of essential reports like Pace and Pick Up are significant drawbacks; as shows a 47% negative score. Users also report issues with data analysis and inconsistencies in reports at irregular times—again reflecting unreliability in this department.

Should You Use Eviivo for Your Hotel?

And that was all about eviivo from our side. So, should be using the tool for your channel management needs? If you’re still on the fence, then a free demo from the tool is what you should be going for.

Take eviivo for a spin, see if it fits your specific hotel needs, and see if the negative scores we’ve listed here are deal breakers for you.  

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